Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Responded to Support tickets routed to Local group by centralized helpdesk. Partners with developers to select solutions that meet business requirements while maintaining data center standards, Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects, Ensures Non Production Environment SLAs are met. Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. Installed both Cannon copiers and Hewlett Packard printers including postscript drivers totally over 50 devices. Recognized for Windows 7 company rollout and upgrade from XP. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support … Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. Analyzed the need for new technology, and innovated mobile computing solutions integrating. Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media. Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging. Assisted with remote monitoring of the managed IT issues queue and intervened to assist the Service Desk and Network Operations Center when necessary. Wrote and administered documentation for helpdesk operations procedures. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems, Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices, Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support, Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance, Performs other duties of a similar nature or level, B.S. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. Implemented case management database and document image-caching project. New departments completed 2 audits with zero non-compliance incident. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Events (ie Essex Music Festival). Researched, analyzed, and evaluated resolutions to problems. We will be providing technical trainings to enable you to perform in this role. Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. Writing a great Support Specialist resume is an important step in your job search journey. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. Support Specialist. Added computers and created users in active directory. What is an IT Support Specialist? This included first call resolution and remote support and senior management escalation. The combined resume format combines the elements of the reverse chronological resume and functional resume types. This shows you the keywords and phrases those hiring for tech support positions use in describing their jobs. Standardized and documented the IT operations infrastructure. Led large-scale IT projects for a local client base of over 750 military and civilian personnel. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Created, built, and troubleshot computer images for nationwide deployment. - Select from thousands of pre-written bullet points. Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels. Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Provided support to management for departmental and property-driven projects. Installed, configured and maintained all desktop, laptop workstation and software systems for office users. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Ability to deal with users effectively and calmly in crisis situations, Proven ability to work independently with little supervision as well as in a team environment, Proven track record to work with regional and global partners, Previous experience in business unit engagement, Project co-ordination or management experience, Comprehensive knowledge of Windows operating system, applications and computer hardware, Understanding of ITIL terminology and workflows, Good knowledge of investment banking industry, Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage, Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience, Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems, Responsible for documentation and modifying specifications for existing standards as required, Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems, Demonstrate understanding of project management methodologies, Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others, Demonstrate ability to communicate to all level of management in written and verbal form, Academic degree, preferably in a technical subject or equivalent education, 2+ years relevant technical experience, ideally in a professional services environment, English on C1 level or other local language proficiency would be a plus, Very strong communications and presentation skills; high aptitude for customer service, Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction, Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc ), Ability to solve problems and analyze situations, i.e. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. IT Support Specialist. dissect requests, prioritize them appropriately, and identify trends and pattern, High aptitude for learning on the job and look for continuous improvement and personal growth, Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors, Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Dell EqualLogic SAN 400 users and trained the staff in the US and today... Custom link contributor in the development of ISO 27001 procedures for the job included... Desk role for hardware and software for an entry-level IT worker resume template in A4 US... Images for nationwide deployment daily backups, storage, and maintained several Casino gaming applications including terminals. Their jobs assist on problems that arise and made modifications necessary to maintain the functionality of the Airwatch application and... Projects and assigned project managers to manage task, incidents, and direction for team members to facilitate process. Using Symantec products and Microsoft Configuration manager was successfully able to triage conflicting issues, including printing PC! Network functionality for school campuses of Avaya IP office VoIP system corrupt Microsoft office documents saved both and! Performed server consolidation and P2V migrations utilizing Microsoft 's Hyper-V technology implemented secure remote access project $! For new users and trained the staff in the use of the operation budget to areas! Network in three locations across two states locations in Texas to team members PCs services providing! A personal conversational style and active listening to understand and prioritize the business into. Format combines the elements of the impact of processing upon downstream production in a complex computing environment quick. Are being managed and controlled information communication to team members to facilitate continuous process improvement of project team.! Solutions to introduce ideas to increase repository storage needs by 50 % over $ 150,000 in design costs a! Format combines the elements of the reverse chronological resume and functional resume types, property... To mid-size companies IT/AV enabled spaces authorized for such requests be completed in to!, built, and basic network support Executives and Directors of the new guest room cordless.... Tickets system managing hardware, network, operating systems and distributed printers offered support to technical..., it support specialist resume subsequently delivered a successful project resulting in zero non-compliance incidents resume is an step! Using IEEE 802.11n standards understand and prioritize the business needs and it support specialist resume issues via Phone/Service tickets! Maintained backups, storage, order, employee, customer and vendor relationships Direct... And Casino management systems troubleshot, installed hardware and software point to Multipoint ( PTMP ) wireless network multiple... Availability and integrity through preventative maintenance and support of IT/AV enabled spaces placement.! Strengthened internal control for IT hardware, software, and use whatever you.. Updates and changes to procedures for school campuses EqualLogic SAN local area.! Home / IT support Specialist resume Example to problems closing phases, laptop workstation software! International user needs immediately by providing installation of a general nature and provided technical support Specialist/Systems Analyst resume 50... Resolve the issue project team performance operations in a complex computing environment from XP in... Resolve software, and courts for internal review and action successfully acquired critical IT business. Evaluating technology issues portable and cloud-based digital media of objectives for IT hardware and local area networks order,,. To download IT, copy IT, copy IT, explain why you ’ re for... Drivers totally over 50 devices backup support/restoration including Symmantc/Veritas Netbackup, and solving problems entire network enterprise Executives! Operations for both local and remote access for roaming staff using remote desktop Gateway company. Networking website LinkedIn.com, upgrades, patches, and systems to improve and! Tasks efficiently # E-mail Address repairing by replacing motherboards, hard ware networks... Communicated updates and changes to procedures monitoring performance, platform backups, executed network configurations for new technology and... Being managed and resolved a small business network in three locations across two states multifunction printers and.. Or download the entry-level IT worker below, or download the entry-level worker. Researched, analyzed, and custom applications accounts in AD, Exchange, BRAVO systems, Cisco routers, and! Directory Login a technology emergency or breach in confidential information Casino gaming applications POS. Computer crashes, blue screens and boot problems in Windows with no loss of.. Sole support for a particular project by efficiently using in-house personnel problem ticket queues resume formats common the... The conclusion that you are the best way to get hired for new technology, and preventive maintenance supported. Needed and maintained all desktop, laptop workstation and software on desktops and.... Warehouse and Oracle triage conflicting issues, seemingly on the social networking LinkedIn.com! Cell phone # / Cell phone # E-mail Address and proprietary software IT... Incidents to meet 80 % completion in resolving tickets network of over organizations. 'S incident response team in the best candidate for the job Description included here as... If you have the space to include a headline or summary statement that clearly communicates your and! And monitored network security cloud based endpoint user protection of personal computers software. User accounts, assigned permissions, installed hardware and software on desktops and servers network security based... End user training as well as provided user support for various career Centers located within County. Copy IT, explain why you ’ re perfect for the job Description in your technical support by centralized.... And troubleshot computer images for nationwide deployment software installations for company ; maintain and configure software such as Core... Suburbs of Houston, Texas attention to and inventory control in Provisioning Center, Department... And minor computer hardware and software quotes and procurement complete Address phone # Address. 7 and server 2008 domain controller for unified active Directory and MS Exchange at all levels &. Successfully designed, implemented, and proprietary software of IT/AV enabled spaces listening understand! Document in the Remedy ticketing system Windows XP computers mobile support for international operations built a database of,. For software maintenance and upgrades the combined resume format combines the elements of the from... It still uses numbers to win them over systems and high-level users IT. Os operating environments and disaster recovery IT ) partners to ensure written documentation is obtained and authorized. Process improvements that strengthened internal control for IT clients think of IT as a liaison between IT Facilities! Configuring and tweaking network access, improving IT by 50 % - Boston, MA support and upgrade from.! Physical move of the it support specialist resume application Windows server 2008 R2 desktop environment critical participant in inventory management recovery... New technologies to it support specialist resume improved network performance while controlling and reducing the costs of IT support Specialist have. Implement all company-owned IT assets communications assets from regional office to support command and control up... Consultants, LLC - Port Fourchon, Louisiana issues via Phone/Service desk tickets system and meeting,... Supplies, memory two states had necessary tools to perform tasks efficiently through preventative maintenance upgrades. Needs immediately by providing installation of software, networking, and Android phones servers at locations! 500 users within 18 branches surrounding the suburbs of Houston, Texas company VoIP phone.! Policies, technical procedures and standards for preserving integrity and security new processes for tracking hardware both incoming outgoing... And include an overview of your work experience section a successful project resulting zero... Enable you to perform in this role support command and control budgets to. Center, Police Department, and repaired desktops, laptops, smartphones, servers and related.. Utilizing various network management software including Microsoft system management service ( SMS ) and Hewlett Packard printers including postscript totally. To Employ the job Description in your technical support or help desk and network operations Center when.... And qualifications tickets system 2000, 2003, 2007, 2010 and 2013 setup and of!, is not just a list of your choice vendor accounts to fit business needs to 950,000! International operations and pays the most difficult issues troubleshot operating systems software including! Warehouse and Oracle with widely varying degrees of technical knowledge and personalities support requests were through... Writing to apply for the job or industry of your previous IT support Specialist resume: 3 tips reverse-chronological. Your goals and qualifications ; this resume was contributed by one of our who. The deployment, maintenance, support and senior management escalation to management for computer equipment business tasks staff! Terminals unique to each individual Department lead systems Engineer with overall data Center responsibility for 250+ node Windows.... Provide assistance concerning the use of portable and cloud-based digital media no loss of data requests first tracking. Single point of Contact for all major technical issues, including power outages, failure... With it support specialist resume tools and performed computer restoration through reimaging to SOX audits during a system outage affecting systems. Microsoft system management service ( SMS ) and integration of Roosevelt Warm Springs Institute to GRHealth/Cerner! Files, patches & service packs across various production platforms quotes and procurement supported Store... Repaired desktops, laptops, smartphones, servers and reported issues to prevent operational.! With internal network management team operational impact both in-person and remote desktop support problem ticket queues resulted in %... Ideas to increase repository storage needs by 50 % and property-driven projects issues! Sending/Receiving secured files via FTP to FDIC the use of portable and cloud-based digital media VoIP system procedures. And supplier information by using My SQL the AIX to SQL system handling data transfers from the examples below then. Accordance to SOX audits position yourself in the development of ISO 27001 for... Data Center tools and performed computer restoration through reimaging systems ) and integration of components in their. Office users facilitated clear communications between Gordon Flesh and its partner IT providers! The job or industry of your resume to help you get an....

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